Terms of Service

• Account: A user profile managed through our identity provider and linked to one or more Organizations in the Services.
• Organization: A multi‑tenant space created by or on behalf of a customer to manage members, recordings, documents, and billing.
• Organization Admin: A user with permissions to manage the Organization (e.g., billing, membership, settings).
• Customer Content: Any data you or your Organization submit to the Services, including audio, transcripts, prompts, invoice/quotation data, PDFs, customer records, messages, and attachments.
• Output: AI‑generated transcripts, extractions, summaries, or drafts returned by the Services.
• Subscription: A paid plan for access to the Services, typically billed monthly or annually, that automatically renews until cancelled.

You must be at least the age of majority where you live (and in any case at least 16 years old) to use the Services. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account. You agree to keep your information accurate and to promptly notify us of any unauthorized use.

Each Organization Admin controls membership, roles, and Customer Content within their Organization. You acknowledge that:

• Organization Admins may access, export, or remove Customer Content created by members in their Organization.
• Your employment or engagement status may affect your access and rights within an Organization.
• Disputes among users within an Organization are the responsibility of that Organization.

As between you and Feevio, you or your Organization own Customer Content. You grant Feevio a worldwide, non‑exclusive, royalty‑free license to host, copy, process, transmit, display, and create derivative works (solely as needed to provide and improve the Services, including to generate Output, provide email delivery, storage, security, backups, support, and analytics). You represent and warrant that you have obtained all consents and rights necessary (including from recorded parties) to submit Customer Content and to allow us and our processors to process it as described in these Terms and the Privacy Policy.

The Services use AI models to transcribe audio and generate structured data/drafts. You understand and agree that:

• Output may be inaccurate, incomplete, or inappropriate for your specific use case. You must review and verify Output before relying on it.
• Feevio does not provide accounting, legal, or tax advice; Output is provided for convenience and efficiency only.
• You are solely responsible for the use of Output (including compliance with professional, industry, and regulatory standards that apply to you).

We rely on third‑party processors to provide essential functionality (e.g., identity/authentication, AI processing, storage, payments, and email delivery). Your use of the Services constitutes your authorization for Feevio to engage such processors on your behalf as needed to provide the Services. We do not control third‑party websites or services and are not responsible for their content or practices. Where applicable, your use of those services is subject to their own terms and privacy notices.

You agree not to (and not to allow others to):

• Violate any law, including call recording, e‑privacy, and consent laws (you must obtain all required consents before recording/uploading audio).
• Upload or transmit malicious code, or interfere with or disrupt the Services.
• Attempt to probe, scan, or test the vulnerability of the Services or our systems.
• Reverse engineer, decompile, or otherwise attempt to derive source code (except to the extent such restriction is prohibited by law).
• Use the Services to develop competing products using non‑public information from the Services.
• Circumvent rate limits, quotas, or access controls, or resell or lease the Services without our permission.
• Submit content that is illegal, infringing, or that violates privacy or intellectual‑property rights of others.

We may suspend or terminate access for violations of this Section.

• Plans & Renewal: Subscriptions are billed in advance on a recurring basis (monthly or annually) and renew automatically until cancelled by an Organization Admin in the app or by contacting support.
• Fees: Fees are exclusive of taxes, levies, and duties. You are responsible for applicable taxes.
• Payment Processing: Payments are processed by our payment provider. We do not store full card numbers or CVC on our servers.
• Changes: We may change pricing or plan features; changes to your existing Subscription will take effect upon renewal or with prior notice as required by law.
• Delinquency: If payment fails, we may suspend or downgrade the Subscription. You remain responsible for unpaid amounts.

• Trials/Promotions: If we offer a free trial or promotional period, after it ends you will be charged unless you cancel before the end of the period.
• Cancellations: You can cancel at any time; cancellation takes effect at the end of the current billing period unless otherwise stated.
• Refunds: Except where required by law, fees are non‑refundable and non‑creditable.

We may send emails on your behalf (e.g., invoices/quotations) and generate PDFs or links for download. Deliverability depends on third‑party networks and recipient systems; we cannot guarantee delivery or inbox placement. You are responsible for the content of emails sent to your customers and for complying with anti‑spam and e‑communication laws.

If you access the Services via API:

• Keep credentials (keys/tokens) confidential and rotate them if you suspect compromise.
• Respect documented rate limits and fair‑use guidelines.
• Do not scrape or cache data in a manner that violates these Terms or privacy obligations.
• We may modify or discontinue API endpoints with reasonable notice where feasible.

We (and our licensors) own all right, title, and interest in and to the Services and our intellectual property, including software, documentation, designs, and logos. Except for the limited rights expressly granted, no rights are granted by implication. You may provide feedback or suggestions; we may use them without restriction or obligation.

Each party may access confidential information of the other. The receiving party will use the same degree of care it uses to protect its own confidential information (but no less than reasonable care) and will use such information only to perform under these Terms. This Section does not limit disclosures required by law (with prompt notice when legally permitted).

Our Privacy Policy describes how we process personal data. If your Organization requires a data processing agreement (e.g., under GDPR), contact us to request our DPA. We and our processors may transfer data internationally as described in the Privacy Policy and relevant transfer mechanisms.

We implement administrative, technical, and organizational measures designed to protect the Services and Customer Content. However, no method of transmission or storage is completely secure. You are responsible for configuring and using the Services in a secure manner (e.g., managing member access, using strong passwords, enabling MFA where available, and reviewing Output before use).

We may modify features, discontinue components, or update the Services from time to time. We endeavor to avoid material regressions without notice, but some changes may require immediate action (e.g., security fixes). We do not guarantee uninterrupted availability. For enterprise arrangements, additional commitments may be set out in a separate written agreement.

We may suspend or terminate access to the Services immediately if: (a) you violate these Terms or our policies; (b) your use poses a security or legal risk; (c) required by law; or (d) your account is delinquent. You may terminate at any time by cancelling your Subscription and ceasing use. Upon termination, your right to use the Services ends.

Before termination or within a reasonable period after, Organization Admins may export Customer Content available via in‑product tools. Following termination, we may delete or de‑identify Customer Content in accordance with our Privacy Policy and standard retention practices, subject to legal holds. We are not obligated to retain data beyond statutory or operational requirements.

THE SERVICES AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES OR OUTPUT WILL BE ERROR‑FREE, ACCURATE, OR UNINTERRUPTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER FEEVIO NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) FEEVIO'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOUR ORGANIZATION TO FEEVIO FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow certain limitations; in such cases these limits apply to the fullest extent permitted.

You will defend, indemnify, and hold harmless Feevio and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content; (b) your use of the Services in violation of these Terms or any law; or (c) any dispute between you and a third party (including between users within your Organization).

You represent that you are not located in, under control of, or a national or resident of any country or entity subject to embargoes or sanctions, and that you will not use the Services for prohibited end‑uses. You will comply with all applicable export control and sanctions laws.

We may identify your Organization (name and logo) as a customer in our marketing materials and on our website, unless your Organization opts out by notifying us in writing.

We may update these Terms from time to time. If a change is material, we will provide reasonable advance notice (e.g., via email or in‑app). The updated Terms will be effective on the stated effective date. Continuing to use the Services after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New Zealand, without regard to conflicts of law principles. The parties submit to the exclusive jurisdiction of the courts located in Auckland, New Zealand for any dispute arising from or relating to these Terms or the Services, except that Feevio may seek injunctive relief in any jurisdiction to protect its intellectual property or confidential information.

• Entire Agreement: These Terms (and documents incorporated by reference, including the Privacy Policy) constitute the entire agreement between you and Feevio regarding the Services.
• Order of Precedence: If you have a separately signed agreement with us, that agreement prevails to the extent of a conflict.
• Assignment: You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability: If any provision is held invalid, the remainder will remain in effect.
• Waiver: A failure to enforce a provision is not a waiver.
• Notices: We may provide notices by email, in‑app messages, or posting within the Services. Legal notices to Feevio should be sent to contact@feevio.com .